domingo, 23 de noviembre de 2014

BIBLIOGRAFIA

PARASCHIVESCU, Andrei Octavian (2014), “The International Dimension of Quality”, Extraido de Base de Datos EBSCO HOST.


DOUGLAS, Thomas J. and FREDENHALL, Lawrence D., (2004), “Evaluating the Deming Management Model of Total Quality in Services”, Department of Management, Clenson University, Volume 35 Number 3. Extraido de Base de Datos EBSCO HOST.


NATARAJAN, R. Nat, (2006), “Total Quality Management”, Tennesse Technological University, Cookesville, TN, USA, Number 7. Extraido de Base de Datos EBSCO HOST.


BON, Abdul Talib and MUSTAFA, Esam M. A., (2013), “Impact of Total Quality Management on Innovation in Service Organizations: Literature review and New Conceptual Framework”, Malaysian Technical Universities Conference on Engineering & Technology 2012. Extraido de Base de Datos Science Direct.


HILLMER, Steven and KARNEY, Dennis, (2001), “In Assumptions at the foundation of Deming´s Management Theory”, Journal of Quality Management, University of Kansas. Extraido de Base de datos Science Direct.



LUCATELLI, Frank J., (2012), “The Multiple Responsibilities of and within organizations: An interpretation of the structure of W. Edwards Deming´s Quality System including the correlation of personality roles with Quality “points””, International Congress on Interdisciplinary Business and Social Science 2012. Extraido de Base de datos Science Direct. 

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